Telency is a hosted telephony provider to SMEs in the UK. Sold exclusively through resellers, Telency offers a cost-effective and easy-to-use integrated VoIP telephony solution.
Investment year: 2017.
WHAT WE DID
Our investment thesis rests on offering a simplified telephony product for SMEs (including call recording and basic contact centre functions) and building a resilient SaaS revenue model by leveraging the telephony development capability within our portfolio companies. This would capitalise on market growth in the unified communication space as an increasing number of SMEs move from traditional telephony to a cloud based solution.